Privacy policy

The controller responsible for the processing of personal data on this website is:

Suhaib Dalaqmeh
Dalaq Automation
Brauhausstraße 11
2320 Schwechat
Austria
Email: office@dalaq.at

The protection of your personal data is important to us. We process your data exclusively on the basis of the statutory provisions, in particular the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). In this privacy policy, we inform you about which data is processed when you visit this website, for what purpose and on what legal basis.

No automated decision-making, including profiling, takes place.

This website is hosted by Vercel Inc. (USA). When you access the website, technically necessary data is processed, in particular:

• IP address
• Date and time of access
• Pages accessed
• Browser type, operating system and referrer URL

This data is required to deliver the website and to ensure its security and stability. If a technical error occurs while you are using the chat assistant, an error entry is logged without the content of your message.

The legal basis is our legitimate interest in the secure and functional operation of the website (Art. 6(1)(f) GDPR).

The fonts used on this website are loaded locally from our own server. No connection is made to servers of Google or other third-party providers.

This website itself does not set any cookies and does not use any analytics or tracking tools. Only when you actively load the booking calendar (see section 6) may the provider Cal.com set a technically necessary cookie to protect against misuse (bot protection).

To book a free initial consultation, we use the Cal.com service (Cal.com, Inc., USA). The booking calendar is not loaded automatically. It is only displayed when you click “Load the calendar”. Only then is a connection to Cal.com established.

When the calendar is loaded, your IP address and technical data about your browser in particular are transmitted to Cal.com. Content from Google (a profile picture) is also loaded within the calendar, and Cal.com uses the Sentry service (Functional Software, Inc., USA) for error analysis. In the process, your IP address and technical browser data may also be transmitted.

If you book an appointment, your name, your email address, the selected appointment and, where applicable, your comments are also processed.

The legal bases are your consent, given by actively loading the calendar (Art. 6(1)(a) GDPR), and, in the case of a booking, the performance of pre-contractual measures at your request (Art. 6(1)(b) GDPR). Alternatively, you can also arrange an appointment by email to office@dalaq.at.

An AI-powered chat assistant is available on this website to answer questions about our services. When you send a message, the content of your message and up to the last ten messages of the conversation are transmitted to Anthropic, PBC (USA) in order to answer it. The request is made via our server; Anthropic does not receive your IP address.

We do not store the content of conversations. To protect against misuse, an encrypted identifier (hash value) of your IP address is kept together with timestamps in our server’s memory for no more than one hour and is then deleted.

Please do not enter any personal or confidential data in the chat, such as passwords, bank details, customer data or health data.

The legal basis is our legitimate interest in answering enquiries about our services and, insofar as your enquiry is aimed at concluding a contract, the performance of pre-contractual measures (Art. 6(1)(b) and (f) GDPR).

If you contact us by email, we process the information you provide (in particular your email address, your name and the content of your message) in order to handle your enquiry. Our email inbox is operated by easyname GmbH, based in Austria.

The legal basis is the performance of pre-contractual measures or the performance of a contract (Art. 6(1)(b) GDPR) and our legitimate interest in answering enquiries (Art. 6(1)(f) GDPR). We store your data for as long as is necessary to handle your enquiry or for as long as statutory retention obligations apply.

Some of the providers mentioned (Vercel, Cal.com, Google, Sentry and Anthropic) are based in the USA. Your data is transferred on the basis of the European Commission’s adequacy decision on the EU-US Data Privacy Framework, insofar as the respective provider is certified under it, and otherwise on the basis of the European Commission’s standard contractual clauses (Art. 46 GDPR).

In principle, you have the following rights:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)
• Right to withdraw consent you have given, with effect for the future (Art. 7(3) GDPR)

To exercise your rights, please contact office@dalaq.at.

If you believe that the processing of your data violates data protection law, you can lodge a complaint with the supervisory authority. In Austria, this is the Data Protection Authority (Datenschutzbehörde), Barichgasse 40–42, 1030 Vienna, www.dsb.gv.at.